Making a purchase from Drives Online is easy. Just browse through our web site, click on any of the items that you wish to purchase and add them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for the few details that we need to be able to satisfy the order.
Please place your order on our website. If you have any concerns about using our secure online payment methods then we will be pleased to call you back to take payment. We accept credit and debit card payments. We accept Visa, MasterCard Switch, Solo, Delta and Maestro*. We are able to accept payments via Bank Transfers, please telephone or email us for those details.
*Credit Cards subject to 2% charge.
In the event that any of our goods are listed at an incorrect price due to typographical error, error in pricing information from our suppliers or due to any omission on our behalf or for any other reason whatsoever, we shall have the right to refuse to accept any order from you or to cancel any order received from you based on the incorrect price whether or not the order has been accepted. In either event we reiterate that an order will only be accepted by us as a legally binding contract once the goods ordered by you have been dispatched to you by us. Please make sure that you have read these conditions before placing your order and we recommend that you print a copy for your records.
Shipping and Handling
Our next working-day delivery service is for all UK mainland orders for in-stock items placed before 3pm. This excludes orders which may require clarification of payment, technical or commercial details. Most orders are sent by Carrier. Orders below £100 value and appropriate size/weight thresholds may be despatched by Royal Mail. We will email you the tracking number for your order upon dispatch to enable you to track your order online. We are able to offer a collection service at our premises in Bicester.
Our website automatically calculates the weight of your order and will offer you the various shipping options available.
NOTE: Should the carrier have to make a 3rd attempt at delivery (after 2 unsuccessful attempts), they may make an extra charge (this can be avoided by collecting from their local depot). If the courier has to return the goods to ourselves due to there being nobody available to receive the order, you will be refunded the cost of your order MINUS the carrier charges for both the outbound and inbound shipments.
We are charged £10 by the carriers for the return of ALL failed deliveries (ie. after two failed delivery attempts or non-collection from their depot) and must pass this charge on to the customer. If your order has been classed as a failed delivery we can either re-send the order (at your cost) or issue a refund (for goods only less all shipping costs). For orders sent by Royal Mail there is no charge raised for the return, where appropriate the customer is still responsible for the shipping charge to re-send their order.
Liability, if the goods delivered are not what you ordered, are damaged, defective or the delivery is of an incorrect quantity, Should you have any cause to complain about your order you should contact us in writing (email) within five working days, failure to do so may limit actions we can take to fulfil your claim. If you notify a problem to us under this condition our obligations will be, (at your option)
a) to make good any shortage or non-delivery,
b) to replace or repair any goods that are damaged or defective,
c) to refund you the amount paid for the goods in question via same method as originally paid.
As precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem/s you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under paragraph c) above. Our maximum liability shall always be limited to the amount you paid including any shipping charges.
Cancelling an Order
Under the EC Distance Selling Directive, you have the right to cancel the order for your purchase within seven working days of delivery, it will however be subject to a 30% re-stocking charge. You cannot cancel your contract if the goods you have ordered are computer software, and you have taken these items out of the sealed packages in which they were delivered to you.
To cancel a order, please contact us by clicking here or by post (to address below) within seven working days following delivery. Package the items securely, contact us to obtain a Returns Number (see below) and send them to us with your order number written clearly on the outside and inside the package. The return address is:
Drives Online Ltd
Commerce House, Telford Road, Bicester, OX26 4LD
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any order you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Once you have notified us that you are cancelling your order, any relevant sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you
Changing an Order
Our system is fully computerised. The moment an order is received, it is immediately sent to our warehouse for processing and packing. Once packed it is passed to the Carrier. Please ensure that when you press your SUBMIT ORDER button that your cart contains the exact quantities and goods required as it is unlikely that we will be able to make any changes. If you do notice an error in your order please contact us immediately at firstname.lastname@example.org and we will do our best to accommodate any changes.
All our prices are shown exclusive of VAT at the current rate of 20%. VAT will be added to UK orders at the checkout.
CREDIT CARD SECURITY
We know of no documented cases of credit card fraud using our payment system over the Internet. All credit card information and processing is handled by BarclayCard who are approved by all High St Banks due to their high security encryption. BarclayCard is integrated into our site. For your added protection, Drives Online reserve the right to insist on orders being shipped to the registered cardholders address. This is for the protection of the genuine cardholder and only normally happens when an order is flagged as potential fraud.
In the unlikely event that you have to return any products to us you should be aware of the following.
Please contact us with any problems. This helps us both have a record of events. We always answer emails in order they are received and as soon as practically possible. Should a return be required we will issue a returns number known as an RMA number. All items are covered by the manufacturer’s warranty - normally return to base (RTB) unless stated otherwise. The customer is responsible for return carriage costs. We are not liable for any carriage costs in returning the goods for inspection.
Please return goods using either standard parcels service or preferably delivery service with tracking and insurance cover, we are only responsible for the goods after we receive them. Please ensure you obtain a certificate or proof of sending . We will refund reasonable return postage costs on FAULTY items that are returned to us within 30 days or purchase. NOTE: We will not refund any return postage costs for any items shipped outside the UK. We only accept returns clearly labelled with a valid RMA number on the OUTSIDE of the package. Please contact us for an RMA number before returning any goods. You must contact us for an RMA number. RMA`s are issued for specific products only. Please do not send other items not covered by the RMA. Any returned packages that do not clearly display a valid RMA number will be refused, as will packages received over 14 days from RMA issue date. All returned goods must be securely packed and, unless a warranty return, in an unused condition. We suggest you use a service that can provide "proof of delivery". We will not be liable for items lost or damaged in transit back to us.
You should inspect the goods for damages when you receive them. If the package you receive looks like it may be damaged or has been tampered with you should refuse the package or mark the carrier’s`s sheet to show this (if you do sign to accept the package). If the goods are found to be damaged prior to delivery to you then we will replace or refund the price paid. If you find any damages you must inform us by email on email@example.com within 48hrs (preferably immediately on the same day you receive them). We will make a note of the order number when you phone, You will then need to contact us listing any damages/shortages. We will try to resolve this ASAP. We cannot be held responsible for damages reported after 48hrs of receipt.
Your statutory rights are not affected
Remittance Terms: All goods remain the property of Drives Online Ltd until paid for in full.